Terms of service for Gift Vouchers/Coupons and Promotions

FAQs

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  • Emm Ryan is committed to providing the best customer service experience possible during your hair appointment.

    So we decided we would be going "green" for bookings and communications through our online, paperless system with Fresha!

    From scheduling your next appointment rescheduling a new time or if you need to cancel. Our online bookings have the info you need -we've got it all covered in one place so that there are no surprises or hidden fees.

    Check out the most commonly asked questions we get asked!

    You can ask us questions through Facebook messenger & Instagram chat online or submit your email here.

    Emm and Ryan only check online messages at the beginning and end of each day.

  • This is to confirm your commitment to your hair appointment.

    Your card is NOT CHARGED unless you cancel within 12 hours of your start time or NO SHOW to the appointment.

    See our current Cancellation Policy (subject to change during busy times of year, or peak times ie: New Year, public holidays etc).

    • Clients can cancel or reschedule online up to 12 hours in advance without any fees.

    • 30% fee will be charged in case of late cancellation within 12 hours

    • 50% fee will be charged in case of no-show.

  • All Gift Vouchers must be used entirely at one appointment. We do not offer to split the voucher over more than one appt, on one day.

    If there are unused credits/ services after your appt, these are void. We cannot issue refunds or cash.

  • Groupon Update

    We have decided to end our partnership with Groupon as we continue to evolve and align our services with our new business direction.

    Our pricing remains competitive and truly reflects the premium quality and personalized care we’re proud to offer every client.

    Thank you for your ongoing support—we look forward to welcoming you back to the salon soon!

  • Gift Voucher/s are not redeemable for cash. Including any additional balance at the end of the appointment. 

    Gift Voucher/s may not be used in conjunction with any other reward, voucher or discount.

    Gift Voucher/s will not be replaced if stolen, destroyed or used without permission.

    Gift Voucher/s holders need to provide proof of purchase when scheduling their appointment to use their voucher for the scheduled appt.

    This is; Your Voucher/Groupon Code or have a copy with the Invoice Number to apply towards the services you selected.